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Refund & Cancellation Policy

Last Updated: October 21, 2026

This policy explains how payments, cancellations, and refunds work for services provided by CueBytes LLC ("CueBytes," "we," "us," or "our"). It forms part of our Terms of Service. If a signed project agreement or statement of work sets different terms, the signed agreement takes precedence.

1. How We Bill

  • All work is quoted in writing before it begins. You approve the quote or proposal before we invoice you.
  • We bill by invoice, sent by email through Stripe. Invoices can be paid by card or bank transfer.
  • We only charge for our own services. We never take card details over the phone or enter them on your behalf.
  • All prices are in USD unless your quote states otherwise.

2. Fixed-Price Projects (Websites, Apps, MVPs, Integrations)

  • Deposit: A deposit (typically 50%) is due before work begins. If you cancel before any work has started, the deposit is refunded in full.
  • After work starts: The deposit covers planning, design, and development time already scheduled for your project and is non-refundable once work has begun.
  • Milestones: Payments for milestones that have been delivered are non-refundable. Payments made in advance for milestones that have not yet been started are refunded if you cancel.
  • Cancellation mid-project: You may cancel at any time by written notice. You pay only for work completed up to the cancellation date, and we hand over all completed work and work in progress.

3. Monthly Services (SEO, Ads Management, Retainers)

  • Monthly services are billed in advance at the start of each billing period.
  • You may cancel at any time with 30 days' written notice. Service continues until the end of the notice period.
  • Fees for a billing period that has already started are non-refundable.
  • Advertising spend is paid by you directly to the ad platform (e.g. Google or Meta) and is not collected or refunded by CueBytes.

4. Fixed-Price Products and Small Packages

For fixed-price products and small packages (for example, pre-built modules or single-page websites), you may request a full refund before delivery. After delivery, we will fix any issue with what was delivered; if we cannot resolve it, we will issue a refund.

5. Our Commitment

If we fail to deliver what was agreed in your quote, we will either fix it at no extra cost (including under our 30-day bug-fix warranty) or refund the amount paid for the undelivered work.

6. How to Request a Refund or Cancel

Email enquiries@cuebytes.com with your name, company, and invoice number. We respond within 2 business days. Approved refunds are issued to the original payment method within 10 business days; your bank may take a few additional days to show the credit.

Please contact us before opening a dispute with your bank or card issuer so we can resolve the issue directly.

7. Contact Us

CueBytes LLC
30 N Gould St, Sheridan, WY 82801, USA
Email: enquiries@cuebytes.com
Phone: +1 (601) 806-4017